These Terms & Conditions (“Terms”) constitute a binding agreement between ProSupps India, including any affiliate of Iron Asylum India Private Limited (collectively referred to as the “Company”, “we”, “us”, or “our”), and any person accessing or using the website:
These Terms govern your access to and use of the website, including purchasing products, accessing information, or using any services offered through the website.
By using the website, you confirm that:
You are 18 years of age or older
You are legally capable of entering into binding contracts
You have read and agreed to these Terms and the Privacy Policy
If you do not agree with these Terms, please discontinue use of the website.
2. Use of Website
We strive to ensure that all information on the website is accurate and up-to-date. However, we do not guarantee that all information, descriptions, pricing, or content is completely accurate or error-free.
The Company shall not be liable for any errors, inaccuracies, or omissions appearing on the website.
3. Changes to Terms
We reserve the right to update or modify these Terms at any time.
Any changes will take effect immediately upon being posted on the website.
Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.
4. Purchases on the Website
These Terms apply to all purchases made through the website.
Pricing
Product prices displayed on the website may include Goods and Services Tax (GST) where applicable.
Domestic purchases are priced in Indian Rupees (INR)
International purchases may be displayed in the relevant currency
The final price shown at checkout will include all applicable charges including delivery fees.
Payment Methods
We accept the following payment methods:
Credit Cards
Debit Cards
Net Banking
UPI
Cash on Delivery (COD)
Buy Now Pay Later (BNPL)
All payments are processed through secure payment gateways.
We shall not be responsible for losses arising from:
Unauthorized transactions
Bank authorization failures
Transaction declines
Payment gateway errors
The payment facility provided on the website acts only as a payment facilitator and does not function as a financial institution.
5. Order Cancellation
Customers may cancel an order before it has been shipped.
A cancellation fee may apply where applicable and will be displayed before confirming the cancellation.
The Company also reserves the right to cancel orders at its discretion. In such cases, the amount paid will be refunded to the original payment method.
6. Returns & Exchanges
If a product delivered is defective, damaged, or incorrect, it may be returned in accordance with our Return Policy.
The Company reserves the right to verify returned products before issuing refunds.
Refunds may be declined if the product returned is found not to be defective or damaged.
Refunds will only be issued after the product has been returned to us.
7. Delivery of Orders
Customers must provide accurate shipping information including:
Name
Address
Contact number
Incorrect or incomplete delivery information may result in delays or cancellation of the order.
We may use third-party logistics partners to deliver orders, and necessary customer information may be shared with these partners for delivery purposes.
Delivery timelines are estimates and may vary depending on location and courier availability.
8. Product Availability
Products listed on the website are subject to availability.
Minor variations in colour, packaging, or appearance may occur and shall not be considered defects.
9. Ownership of Products
Ownership of products remains with the Company until full payment has been received.
Products may not be resold, transferred, or pledged until ownership has passed to the customer.
10. User Conduct
You agree not to use the website to:
Engage in unlawful activities
Upload harmful or malicious content
Distribute viruses or malware
Send spam or unauthorized promotions
Impersonate another person or entity
Collect personal information of other users
Attempt to hack, disrupt, or misuse the website
Violation of these rules may result in suspension or termination of access to the website.
11. Intellectual Property
All intellectual property rights related to the website, including:
trademarks
logos
graphics
product names
website design
software code
are owned by the Company or its licensors.
Unauthorized use, copying, or distribution of any content is prohibited.
12. Third-Party Links
The website may contain links to external websites.
We do not control or endorse these third-party websites and are not responsible for their content or practices.
13. Disclaimer of Warranties
The website and services are provided on an “as is” and “as available” basis.
We do not guarantee uninterrupted or error-free operation of the website.
14. Limitation of Liability
The Company shall not be liable for any indirect, incidental, or consequential damages arising from:
use of the website
purchase of products
inability to access the website
except where required by applicable law.
15. Indemnification
You agree to indemnify and hold harmless the Company from any claims, losses, or legal expenses arising from your violation of these Terms or misuse of the website.
16. Force Majeure
The Company shall not be liable for delays or failures resulting from events beyond reasonable control including:
natural disasters
pandemics
internet outages
government restrictions
power failures
17. Termination
We reserve the right to suspend or terminate access to the website without notice if:
these Terms are violated
fraudulent or illegal activity is detected
required by law enforcement authorities
18. Grievance Officer
For complaints, disputes, or grievances regarding purchases, returns, or cancellations, please contact:
