Cancellation, Returns and Exchange Policy

Cancellation Policy

We hope that you never have to cancel your order, however, we would be there to assist you whenever there would be such circumstances.

1. Orders are not eligible for cancellation once dispatched.

2. Hyde Xtreme Voucher & Gift Cards are intended for one-time use only and shall be treated as used even if order is cancelled.

 

Return & Refund Policy

We strive to provide you with best in-class products by sourcing quality ingredients and following gold standard processes.

NOTE-

1. We request you to please do not accept any packet in damage/tampered condition. Replacements and refunds won’t be entertained in such cases.

2. In case you wish to initiate refund/return, we request you to please share the reason along with the unboxing video. Our team will investigate it further and proceed with your request accordingly. This needs to be reported to us within 7 days of the receipt of the product.

3. Apparels and merchandise do not have return policy.

4. Only products purchased from ironasylum.co.in having proof of purchase will qualify for return and refund.

5. If you purchase our products from a third-party retailer, please refer to their terms and conditions to process your request. Generally, they do consider reasonable requests with a purchase receipt and original product purchased but consult their policy or place of business directly.