REFUND AND RETURNS POLICY

Quick Returns

Feel fully secure and peaceful while buying our power-filled supplements at Prosuppsindia.com! Quick returns are valid for missing, damaged, and wrong items. If you have received a damaged, missing, or incorrect item as per your order or description mentioned on our official website, you need to escalate this issue within 48 hours along with parcel opening video and images of the defective product after receiving the order. Click the picture and video of the delivered package and product and send us at customercare@ironasylum.co.in . Also, you need to intimate us on call/WhatsApp on our customer helpline number +91 96069 90554.

Points you need to take care of while returning the products:

Nutritional products:

• The product should be in original packaging and sealed in condition.

• Used products or opened boxes will not be considered under the return policy.

• If the consumer experiences any infections, rashes, stomach aches, flavor likable or dislike – these are not applicable for returns. Our supplements are authentic and lab-tested, manufactured under the supervision of well-experienced staff. Still, we always recommend our customers to consult with their doctor, fitness trainer, or nutritionist before direct consumption if they are struggling with a major health concern.

• No exchange will be given by the company.

Fitness Equipment/Accessories:

• Fitness equipment or accessories like shakers or gym bags are irreplaceable in case of manufacturing defects.

• T-shirts are only considered for returns if found with manufacturing defects.

Below products are not considered under return policy:

• Product damage occurred due to misuse of the product.

• If the consumer or buyer uses or consumes our product.

• Combo supplements or products won’t be taken back as a single unit.

• If the returned product is found without original packaging and accessories, including the original box packed by the manufacturer.

Please feel free to call +91 96069 90554 or send us a mail at customercare@ironasylum.co.in in case of any query or concern regarding our return policy. Our Prosupps team will guide you better for the complete return process.

---

Cancellation policy

We guide you to place the order after checking all the relevant details mentioned on the website. Our products are verified and authentic. In case you need to cancel the order for any specific reason, you have to inform us immediately through a call on our customer helpline number +91 96069 90554 or mail us at customercare@ironasylum.co.in. You have to send your cancellation request within 8 to 9 hours. Ordered Products are not eligible under the cancellation policy if the product is already dispatched for shipment.

---

Easy Refunds

If you are fulfilling the return policy of Prosupps, you are eligible to get instant refunds. If you have made the payment through card then we will reverse the payment, however, for cash on delivery or bank deposits, our company will issue a cheque in the registered name of the customer for security purposes. You will get your refunds within 7 to 8 working days once all the return verification has been done from our company’s end.