Allow us to help you find it! First, please allow 24-48 hours to process your order, and another 3-5 days to get that item to your doorstep. If we have provided you an order confirmation and a tracking number, and you are still unable to locate your item, please email us at customerservice@prosuppsindia.com . Include your name and order number (if applicable) in the heading, and list your specific request in the body of the email. We will get you the information you need in 24 to 48 hours. During high volume times, processing and shipping can be increased by a day or two. Note – shipping does not include weekends.